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Performance & Monitoring

You cannot control what you cannot see.

End-to-end monitoring, from the first byte in the browser to the query in the database, with sensors that speak the language of the business and not only that of the infrastructure.

  • 24x7x365 Operation without pause
  • L1 · L2 · L3 Resolution across three levels
  • 5,000+ Assets monitored

The real problem

Three seconds. That is all it takes for your e-commerce customer to abandon the purchase while the page is still loading. Performance is not technical vanity: it is revenue that either arrives or does not, measured in first paint and time to first interaction.

On the operations side the problem is different, and worse: without instrumentation you do not know what is breaking, nor what it costs. It is like steering an ocean liner with no instruments and hoping to arrive in one piece.

We instrument both sides. The technical one (infrastructure, application, database, queue, integration) and the business one, with sensors showing orders per minute, conversion and revenue in real time. When either moves in the wrong direction, somebody knows before the customer does.

What we deliver

The scope, with no fine print.

Monitoring and observability

  • End-to-end infrastructure and application monitoring, from frontend to backend
  • Coverage of every asset, system and dependency in the environment
  • Dashboards with business sensors in real time
  • Logs, metrics and traces correlated in a single panel
  • Identification of unmonitored gaps that affect revenue

Performance and experience

  • Website optimisation and tuning for performance
  • Reduction of total page load time
  • Synthetic tests simulating user journeys
  • Tests with dynamic data against the applications
  • Capacity analysis ahead of seasonal peaks

NOC 24x7x365 and incident management

  • An operations centre monitoring 365 days a year, without pause
  • Levels 1, 2 and 3: we resolve, we do not merely forward
  • Aggressive MTTA and MTTR reduction with escalation and RobotCall
  • Sensor automation for self-healing
  • Daily, weekly and monthly reports with root cause recommendations

The AI layer

Where AI comes in: the Command Center

The bottleneck in monitoring was never collecting data. It was reading the data fast enough. AI takes over the first and second levels: it reads the alert, deduplicates the noise, correlates it with the deployment that shipped six minutes ago, applies the runbook when the case is known, and only wakes a person when it is genuinely needed.

See the AI Transformation journey
  • Alert triage and deduplication in seconds, not minutes
  • Automatic correlation with deployments, changes and previous incidents
  • Runbook execution with human approval where the risk requires it
  • Escalation to level 3 with the case already investigated and summarised
  • Incident report drafted by the agent, ready for review

Advantages

What changes for you.

This is not a feature list. It is what becomes different in the operation once the practice is running.

  • Proven experience with the largest e-commerces in Brazil and Latin America
  • Retail clients with distribution centres and dozens of physical units
  • Real-time visibility of company results, not only of the infrastructure
  • Unified incident management: every department starts seeing the impact
  • More confidence in changes, backed by automated functional testing
  • A mission-critical team experienced in e-commerce, retail and SaaS

Ask for a free assessment of your environment :)

A technical assessment of the current environment, with a direct read: what AI can automate, what needs a foundation first, and what is not justified at this point.